Question 1

How do we get started?

Accepted Answer

Simply send an email, or make a phone call, utilizing the contact information on our website. Then a simple four-step process is utilized:
1. A demonstration is typically given, and once all questions are answered, and the requirements are finalized, a quote is provided.
 
2. If the customer is satisfied that all requirements will be satisfied, and the pricing is in line, a kick-off meeting is scheduled. This kick-off meeting is facilitated by one of our project managers.
 
3. A project plan is submitted by the project manager for review. This project plan is modified until both parties mutually agree to the milestone dates.
 
4. The project plan is executed through full production roll-out, the continues on to ongoing support.

Question 2

How long does it take to set up my platform?

Accepted Answer

30 to 90 days, depending on the complexity and integrations associated to the implementation.

Question 3

Do you offer unlimited user plans?

Accepted Answer

Yes

Question 4

What is the process to implement the LMS?

Accepted Answer

All implementations involve a mutually agreed to project plan that is established on a kick-off meeting with the customer. This provides customers with the information they need until full production roll-out.

Question 5

How many users can the xcelasone offering support?

Accepted Answer

Xcelasone offerings are engineered to support fraternal organizations that have less than 100 users, to organizations that have over 100,000 users, without issue.

Question 6

Does xcelasone support single sign-on?

Accepted Answer

xcelasone supports industry standards SAML 2.0 and OIDC.

Question 7

Can I host xcelasone courses and their lms in my infrastructure?

Accepted Answer

Yes. You can certainly host the courseware available from xcelasone on your infrastructure.  However, the LMS is only offered as software as a service SaaS

Question 8

Does my plan include free support?

Accepted Answer

Yes, xcelasone has support provided at no additional cost, and is not outsourced to a third party.

Question 9

What tasks does the xcelasone Project Manager handle?

Accepted Answer

Our project manager will handle as much, or as little, as desired on the administration of the offerings you select.

Question 10

What types of payment do you accepts?

Accepted Answer

Customers can pay monthly, quarterly, annually, or upfront. Discounts are provided based on the payment method.

Question 11

Can I upgrade or downgrade at any time?

Accepted Answer

Upgrading or downgrading is not necessary. All features are available to all clients and can be configured independently.

Question 12

Are the xcelasone services GDPR compliant?

Accepted Answer

Yes, we support GDPR requirements.

Question 13

Does xcelasone support xAPI?

Accepted Answer

Yes, this is fully supported.

Question 14

Does the xcelasone LMS support SCORM?

Accepted Answer

Yes, this is fully supported for version 1.2 and 2004.

Question 15

Does xcelasone provide a learning experience platform?

Accepted Answer

xcelasone has many features associated to being an LXP and will be adding even more to become a full LXP.

Question 16

Does the xcelasone LMS provide a calendar for virtual learning and instructor – led training?

Accepted Answer

Yes.

Question 17

Does the xcelasone LMS have any downtime?

Accepted Answer

Yes, there are scheduled upgrades that create seconds of downtime on a monthly basis. Customers are notified of downtime, and they are scheduled on weekends, and at timeframes to minimize any impact to end-users.

Question 18

What types of content objects can be supported on the xcelasone LMS (eLearning, .pdf’s, videos, surveys, etc.)?"

Accepted Answer

The xcelasone LMS supports Online tracked (AICC, SCORM, xAPI, MP4, PDF), Downloadable resources ( MP4 Video, PDF, Word documents, Excel Documents), External link (Video, document or web page), Built in Exam Engine, Surveys, Certificates, Activities (Manually completed tasks outside of the system that entered into the xcelasone LMS), an instructor led training.

Question 19

What languages are supported?

Accepted Answer

We have been able to satisfy all customer requests for language localization since 2003. We have customers that utilize anywere from sites localized in one language, to sites localized in fourteen languages.

Question 20

What is included in the annual fee?

Accepted Answer

Please see the features section of the website.

Question 21

What is the xcelasone philosophy on nickel and dime charges?

Accepted Answer

The philosophy on doing business involves no nickel and dime charges – ever. Customers pay a monthly, or annual fee, and this fee includes everything required to utilize the xcelasone offerings.

Frequently Asked Questions