
Frequently Asked Questions
Simply send an email, or make a phone call, utilizing the contact information on our website. Then a simple four-step process is utilized:
1. A demonstration is typically given, and once all questions are answered, and the requirements are finalized, a quote is provided.
2. If the customer is satisfied that all requirements will be satisfied, and the pricing is in line, a kick-off meeting is scheduled. This kick-off meeting is facilitated by one of our project managers.
3. A project plan is submitted by the project manager for review. This project plan is modified until both parties mutually agree to the milestone dates.
4. The project plan is executed through full production roll-out, the continues on to ongoing support.
30 to 90 days, depending on the complexity and integrations associated to the implementation.
Yes
All implementations involve a mutually agreed to project plan that is established on a kick-off meeting with the customer. This provides customers with the information they need until full production roll-out.
Xcelasone offerings are engineered to support fraternal organizations that have less than 100 users, to organizations that have over 100,000 users, without issue.
xcelasone supports industry standards SAML 2.0 and OIDC.
Yes. You can certainly host the courseware available from xcelasone on your infrastructure. However, the LMS is only offered as software as a service SaaS
Yes, xcelasone has support provided at no additional cost, and is not outsourced to a third party.
Our project manager will handle as much, or as little, as desired on the administration of the offerings you select.
Customers can pay monthly, quarterly, annually, or upfront. Discounts are provided based on the payment method.
Upgrading or downgrading is not necessary. All features are available to all clients and can be configured independently.
Yes, we support GDPR requirements.
Yes, this is fully supported.
Yes, this is fully supported for version 1.2 and 2004.
xcelasone has many features associated to being an LXP and will be adding even more to become a full LXP.
Yes.
Yes, there are scheduled upgrades that create seconds of downtime on a monthly basis. Customers are notified of downtime, and they are scheduled on weekends, and at timeframes to minimize any impact to end-users.
The xcelasone LMS supports Online tracked (AICC, SCORM, xAPI, MP4, PDF), Downloadable resources ( MP4 Video, PDF, Word documents, Excel Documents), External link (Video, document or web page), Built in Exam Engine, Surveys, Certificates, Activities (Manually completed tasks outside of the system that entered into the xcelasone LMS), an instructor led training.
We have been able to satisfy all customer requests for language localization since 2003. We have customers that utilize anywere from sites localized in one language, to sites localized in fourteen languages.
Please see the features section of the website.
The philosophy on doing business involves no nickel and dime charges – ever. Customers pay a monthly, or annual fee, and this fee includes everything required to utilize the xcelasone offerings.
